Privacy Policy

1. Information We Collect

1.1 Personal & Contact Data

• Basic identifiers: Full name, email address (for communication via antoni7362726272627262625@gmail.com), phone number, and delivery/billing address (including our Brookhaven address for local pickup/returns). For shoe orders, we may collect foot size preferences or fit notes (e.g., “wide feet”) to assist with future recommendations.
• Product-specific data: If you customize shoes (e.g., color variations for French-Style Single Shoes, size adjustments for Snow Boots), we temporarily store customization details (deleted post-delivery) to ensure accuracy.

1.2 Payment & Transaction Data

• Processed exclusively through PCI DSS-compliant gateways (Visa, Mastercard, PayPal, Afterpay). We never store full credit card numbers, CVV codes, or bank account details—all financial data is encrypted end-to-end.

1.3 Device & Usage Data

• Website/app usage: Browsing history (e.g., viewed French-Style Single Shoes styles, Snow Boots insulation features, Slipper materials) and cookie data (saves your shoe size, preferred styles, or cart contents). For repeat customers, cookies may track past purchases to suggest complementary items.
• Post-purchase data: Temporary details like delivery confirmations (e.g., “Snow Boots delivered 10 AM, 5th Dec”) or warranty registration info (for Snow Boots) — deleted 6 months after warranty expiration.

2. How We Use Your Information

1. Order Fulfillment: Process purchases, verify product quality (e.g., French-Style Single Shoes stitching, Snow Boots waterproofing, Slipper comfort), and coordinate delivery. We may include care guides (e.g., “How to clean leather French-Style Shoes,” “Maintaining Snow Boot insulation”).
2. Customer Support: Resolve issues like incorrect shoe sizes, defective zippers on Snow Boots, torn Slipper linings, or shipping damage—we reference your order data to troubleshoot efficiently.
3. Personalized Updates: Only if you opt in, send relevant alerts (e.g., “New French-Style Single Shoes arrivals,” “Winter Snow Boots restock”)—unsubscribe via the link in every email.
4. Compliance: Retain transaction records for warranty claims (e.g., replacing faulty Snow Boot soles) and tax purposes, ensuring all products meet U.S. safety standards (e.g., non-toxic materials for Slippers, slip-resistant soles for Snow Boots).

3. Data Security

• All data transmission uses SSL/TLS encryption (visible via “https://” and padlock icon on our website).
• Personal and order data is stored on U.S.-based encrypted servers—only authorized staff (trained in CCPA compliance) access necessary details (e.g., your delivery address for shoe shipments).
• Third-party partners (couriers, payment processors) sign strict confidentiality agreements—they only use data to fulfill services (e.g., USPS delivering your Slippers, labeling Snow Boots as “waterproof”) and cannot repurpose it.

4. Your Data Rights (Under CCPA & Federal Law)

• Access: Request a free copy of your stored data (e.g., past shoe orders, saved size preferences).
• Correct: Update inaccurate information (e.g., new delivery address for French-Style Single Shoes, revised Snow Boot size).
• Delete: Request permanent removal of your data (“right to erasure”)—we only retain legal records (e.g., warranty docs) as required by law.
• Opt-Out of Sale: We never sell your data, but you can confirm this by emailing us (per CCPA requirements).
• Data Portability: Receive your data in a usable format (e.g., CSV file of orders) to share with another retailer.