Shipping Policy
At our store, we’re dedicated to delivering your French-Style Single Shoes, Snow Boots, and Slippers quickly and securely to every corner of the U.S. Leveraging our Brookhaven, MS warehouse (101 Mills St Hall) and trusted carriers, we ensure your footwear arrives in perfect condition—whether it’s a delicate French-Style shoe or a durable Snow Boot.
Customer Support for Shipping Inquiries: For questions about your order, tracking, or delivery, email us at antoni7362726272627262625@gmail.com (we respond within 24 hours) or use your tracking number (sent post-purchase) for real-time updates.
1. Shipping Destinations
We ship to all 50 U.S. states, U.S. territories, and APO/FPO addresses, with full coverage for our footwear:
- Mainland U.S. (Contiguous States): No restrictions—shoes ship to every zip code, including rural areas.
- Alaska & Hawaii: Full delivery coverage (no surcharges for standard shipping). Remote regions may add 1–2 business days to delivery timelines (see Section 3).
- U.S. Territories: Puerto Rico, Guam, U.S. Virgin Islands, and American Samoa. A $8.99 surcharge applies to all shipments (covers extra logistics and customs processing).
- APO/FPO Addresses: We ship via USPS Priority Mail (military discounts available—email us for details). All shoes are packaged to meet military postal size requirements.
- PO Boxes: All products (including Snow Boots) can be shipped to PO Boxes via USPS—no size restrictions, as our shoe boxes are optimized for postal delivery.
2. Shipping Costs & Free Shipping Eligibility
Shipping fees are based on order value and delivery speed. Below are standard rates for mainland U.S. (no extra charges for Alaska/Hawaii unless noted):
Standard Shipping (USPS Priority Mail / FedEx Ground)
- All Shoe Styles: $6.99 per pair (shipped in sturdy shoe boxes with bubble wrap to prevent damage).
Express Shipping (USPS Express Mail / FedEx 2Day)
- All Shoe Styles: $14.99 per pair (delivered in 2 business days with priority handling).
Free Shipping Offer
Enjoy free standard shipping on all U.S. orders over $75 (after discounts, before taxes). This includes:
- Single pairs of high-value shoes (e.g., French-Style Leather Single Shoes priced at $89.99, premium Snow Boots for $99.99).
- Multiple pairs (e.g., Slippers + French-Style Shoes totaling $78).
Free shipping is automatically applied at checkout—no coupon code needed. For orders under $75, add a second pair or an accessory (e.g., shoe care kit for $12.99) to qualify.
Extra Fees for Special Cases
- Rush Delivery to Remote Areas: Express Shipping to rural Alaska/Hawaii incurs a $10 surcharge (covers last-mile delivery).
- Signature Confirmation: Add $2.99 at checkout to require a signature for delivery (recommended for high-value orders).
3. Delivery Timelines
We process orders Monday–Friday (9 AM–5 PM CT)—orders placed after 3 PM CT ship the next business day (excluding U.S. holidays: Christmas, Thanksgiving, Independence Day, New Year’s Day).
Standard Shipping Timelines
- Mainland U.S.: 3–5 business days (all shoe styles).
- Alaska & Hawaii: 5–7 business days (all shoe styles).
- U.S. Territories: 7–10 business days (all shoe styles).
- APO/FPO Addresses: 7–10 business days (all shoe styles).
Express Shipping Timelines
- Mainland U.S.: 2 business days (all shoe styles).
- Alaska & Hawaii: 3–4 business days (all shoe styles).
- U.S. Territories: Express Shipping not available (standard shipping only).
Key Notes on Timelines
- Snow Boots (Winter Season): During peak winter months (November–February), order processing may take 1 extra business day due to high demand—we’ll notify you of the exact ship date via email.
- Custom Shoes: Personalized styles (e.g., monogrammed Slippers) add 1–2 business days to production.
- Weather Delays: Severe weather (e.g., winter storms, hurricanes) may delay delivery—we’ll send a notification with an updated arrival date if this occurs.
4. Delivery Tracking & Notifications
We keep you informed at every step of the shipping process:
- Order Confirmation: Immediately after purchase, you’ll receive an email with your order number and estimated ship date.
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Shipment Notification: Once your order ships, we send a second email with:
- A tracking number (USPS or FedEx—click the link to view real-time location updates).
- A delivery window (e.g., “Expected delivery: Wednesday, 10 AM–4 PM”).
- Delivery Alert: Carriers send a text/email when your package is out for delivery (optional—opt in via the carrier’s website using your tracking number).
For lost tracking numbers, email us with your order number—we’ll resend the tracking link within 1 hour.
5. Packaging & Product Protection
Our packaging is designed to protect your footwear during transit:
- All Shoes: Placed in original shoe boxes with tissue paper to maintain shape—shoe boxes are wrapped in bubble wrap and placed in a corrugated shipping box for extra protection.
- Snow Boots: Extra padding added around the toes and heels (vulnerable areas) to prevent crushing—boxes labeled “Fragile” to ensure careful handling.
- Slippers: Folded gently and placed in padded envelopes or small boxes (for bulk orders) to avoid damage to linings.
We include a delivery checklist with every order—please inspect your shoes immediately upon receipt and note any damage on the carrier’s delivery receipt (critical for filing claims).
6. Handling Shipping Issues
We resolve 99% of shipping issues within 2 business days—here’s how to address common problems:
6.1 Delayed Deliveries
If your package is late (e.g., standard shipping to mainland U.S. takes 7+ days):
- Check the tracking link—carriers often note delays (e.g., “held at sorting facility due to high volume”).
- Email us if no update is available for 48 hours—we’ll contact USPS/FedEx directly to escalate the issue.
- Compensation: For delays over 3 days beyond the estimated timeline, we offer a $10 store credit (valid for 6 months) or a free shoe care accessory (e.g., shoe brush, waterproofing spray).
6.2 Damaged Items
If your shoes arrive damaged (e.g., scuffed French-Style Shoes, crushed Snow Boot toes, torn Slipper linings):
- Document the Damage: Take photos/videos of the shoe, shoe box, and carrier’s delivery receipt (if you noted damage on it).
- Report Within 48 Hours: Email us at antoni7362726272627262625@gmail.com with your order number, photos, and a description of the damage.
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Resolution: We’ll:
- Send a replacement pair via Express Shipping (free of charge) within 1 business day.
- Provide a pre-paid return label (we cover all shipping costs).
- Offer a full refund (to your original payment method) if you prefer not to receive a replacement.
6.3 Missing Items
If part of your order is missing (e.g., extra laces for French-Style Shoes, shoe bags for Snow Boots):
- Check the shoe box thoroughly—small items are often tucked inside the box or in a separate pouch.
- Email us within 7 days of delivery with your order number and a list of missing items.
- We’ll ship the missing parts via USPS First Class Mail (free) within 24 hours—no need to return anything.
6.4 Wrong Address Deliveries
If you entered the wrong address at checkout:
- Before shipping: Email us immediately—we can update the address if the order hasn’t left our warehouse (90% of requests are approved).
- After shipping: We’ll work with the carrier to redirect the package (fees apply: $12 for mainland U.S., $20 for territories). If redirection isn’t possible, we’ll send a replacement order (you pay 50% of the product cost—we cover shipping).
7. International Shipping (For U.S. Customers with Global Needs)
While we focus on U.S. delivery, we offer limited international shipping to Canada (popular for cross-border shoppers):
- Canada Shipping: Standard (7–10 business days) costs: $19.99 per pair. Free shipping on Canadian orders over $150.
- Customs: We include all necessary documentation (commercial invoice, HS codes) to avoid delays. Canadian customers are responsible for import duties (estimated 5–10% of the order value—check with Canada Border Services for details).
For shipping to other countries (e.g., Mexico, Europe), email us for a custom quote—we partner with DHL International for reliable service.
Our goal is to get your new shoes to you in time for your next occasion—whether it’s a casual outing in French-Style Single Shoes, a winter adventure in Snow Boots, or cozy nights at home in Slippers. If you have any questions, don’t hesitate to reach out!