Terms & Conditions
1. Order Placement & Acceptance
1.1 Order Submission
When you submit an order (via our website, email, or authorized platforms), you make a binding offer to purchase selected products (e.g., “Size 7 French-Style Suede Single Shoes – Beige,” “Size 8 Ankle Snow Boots – Black,” “Size 9 Fleece Slippers – Navy”) at the listed price. This price includes applicable U.S. sales tax (calculated by your shipping address) and excludes shipping fees (unless free shipping applies, per our Shipping Policy).
You confirm all checkout information—shipping address, shoe size, color, payment details, and contact info—is accurate and complete. For custom items (e.g., personalized French-Style Shoes), you verify customization details (size, material, color) to ensure alignment with your needs.
1.2 Order Acceptance
We reserve the right to accept or reject any order at our discretion. Acceptance is confirmed only via a written order confirmation email (with your order number, product details, and estimated delivery date) sent to your registered email. We may reject orders for reasons including:
- Stock unavailability (e.g., a limited-edition French-Style Shoe color is out of stock).
- Pricing errors (e.g., a typo in Snow Boot or Slipper pricing).
- Suspected fraudulent activity (e.g., stolen payment details).
- Inability to deliver to your address (e.g., remote areas not covered by our carriers).
If we reject your order, we notify you within 2 business days and issue a full refund for any processed payments (refunds take 3–5 business days to reflect in your account).
1.3 Order Modifications & Cancellations
You may modify or cancel an order only if it has not yet shipped (before receiving a shipment notification). To do so:
- Email antoni7362726272627262625@gmail.com with your order number and requested change (e.g., “Change Snow Boot size from 8 to 9” or “Cancel Slipper order”).
- We confirm modifications/cancellations via email within 1 business day.
Once an order ships, modifications or cancellations are not possible. Follow our Return & Exchange Policy to return items after delivery.
2. Payment Terms
2.1 Accepted Payment Methods
We accept the following secure payment methods for U.S. orders, processed via PCI DSS-compliant gateways:
- Credit/debit cards: Visa, Mastercard, American Express, Discover.
- Digital wallets: PayPal, Apple Pay, Google Pay.
- Buy-now-pay-later services: Afterpay, Klarna (subject to their separate terms, linked at checkout).
We do not accept cash, checks, or money orders for online orders. For in-person purchases (at our Brookhaven address), cash and credit/debit cards are accepted.
2.2 Payment Authorization
By providing payment details, you authorize us to charge the full order amount (product cost + shipping + sales tax) to your selected method. For installment services (Affirm/Klarna), you authorize the provider to process payments per their agreed schedule.
If payment is declined (insufficient funds, expired card, fraud alert), we notify you via email to update your details. You must provide valid payment within 5 business days; otherwise, your order is canceled.
2.3 Payment Disputes
If you dispute a payment (e.g., chargeback) with your bank or provider, you must first attempt to resolve it with us directly (per our Return & Exchange Policy). Failure to do so may result in:
- A $30 administrative fee (to cover dispute response costs).
- Suspension of your account (preventing future purchases) until the dispute is resolved.
We reserve the right to pursue legal action for unfounded disputes (e.g., claiming non-delivery when tracking confirms receipt).
3. Product Specifications & Safety
3.1 Accuracy of Product Information
We strive to ensure product descriptions, images, and specifications (e.g., French-Style Single Shoes material, Snow Boot insulation weight, Slipper size) are accurate. Minor variations may occur:
- Color: Screen resolution differences may cause slight color variations in shoes—we recommend viewing product images on multiple devices for precision.
- Fit: While we follow U.S. standard sizes, fit may vary slightly by style (e.g., narrow vs. wide toe boxes)—refer to our size chart and product notes for details.
- Materials: Natural materials (e.g., leather, suede) may have minor imperfections (e.g., slight color variations, texture differences) that are not defects but part of the material’s natural character.
3.2 Safety & Intended Use
All products meet U.S. safety standards and are intended for casual/winter wear:
- French-Style Single Shoes: Designed for everyday use—avoid rough terrain or water exposure (unless noted as waterproof).
- Snow Boots: Intended for winter weather (snow, slush, cold temperatures)—not for heavy hiking or extreme outdoor activities.
- Slippers: Designed for indoor use—non-slip soles provide traction on smooth floors, but avoid outdoor use (soles may wear quickly).
Misuse of products (e.g., using Snow Boots for hiking, exposing leather French-Style Shoes to water) may void warranties and result in damage—we are not liable for such issues (see Section 5).
4. Warranties
4.1 Limited Manufacturer’s Warranty
We offer a limited 6-month warranty for all U.S. purchases, covering manufacturing defects (not normal wear, misuse, or accidental damage):
- French-Style Single Shoes: Covers stitching failures, sole separation, defective zippers/buckles, and material defects (e.g., peeling leather).
- Snow Boots: Covers waterproofing issues (seam leaks), insulation damage (not from wear), zipper malfunctions, and sole separation.
- Slippers: Covers lining tears (not from misuse), sole separation, defective closures, and material defects (e.g., fraying fleece).
4.2 Warranty Claims
To file a claim:
- Email antoni7362726272627262625@gmail.com with your order number, product model, photos/videos of the defect, and a description of when the issue started.
- We review claims within 2 business days and notify you of approval/denial.
- Approved claims result in:
- Replacement product shipped via standard shipping (free of charge) within 5 business days.
- Full refund to your original payment method.
- Replacement parts (e.g., Snow Boot zippers, shoe laces) for minor issues.
Warranties apply only to products purchased directly from our Store (not third-party retailers) and require proof of purchase (order confirmation email).
5. Liability Limitations
5.1 Our Liability
We are liable for:
- Defective products covered by warranty (Section 4).
- Order fulfillment errors (e.g., wrong shoe size, incorrect color) per our Return & Exchange Policy.
- Damages caused by our negligence (e.g., improper packaging leading to shoe damage).
Our liability is limited to:
- Replacing the defective/incorrect product.
- Issuing a full refund of the order amount (including shipping).
- Reimbursing reasonable return shipping costs for defective items.
We are not liable for:
- Personal injury (e.g., slips/falls from Snow Boot traction, discomfort from ill-fitting shoes) unless caused by a manufacturing defect.
- Indirect losses (e.g., missed events due to delayed shoe delivery, damage to clothing from defective shoes).
- Damages from third parties (e.g., carrier-related damage not reported within 48 hours, defects from unauthorized repairs).
5.2 Your Liability
You are liable for:
- Providing accurate checkout information. Incorrect addresses leading to missed/delayed deliveries may result in a $15 re-delivery fee.
- Returning products per our Return & Exchange Policy (unused condition, original packaging). Damaged returns (e.g., scuffed shoe soles) may incur a restocking fee deducted from your refund.
- Properly using and maintaining products (e.g., following care instructions for leather shoes, avoiding outdoor use for Slippers) to prevent damage.
6. Account Responsibilities (Online Orders)
If you create a website account to track orders, save preferences, or store payment details:
- You are responsible for keeping account credentials (username/password) confidential and all activities under your account (e.g., placing orders, saving French-Style Shoe styles to your cart).
- Notify us immediately via email if you suspect unauthorized account access (e.g., unknown orders). We assist with password resets and investigations within 1 business day.
- We may suspend/terminate accounts for:
- Fraudulent activity (e.g., using stolen payment details to purchase Snow Boots).
- Violating these Terms (e.g., returning used Slippers as “unused”).
- Inactivity for 12+ consecutive months (we notify you 30 days before termination via email).
7. Shipping & Delivery (Incorporation of Shipping Policy)
All orders are subject to our separate Shipping Policy, which covers delivery destinations (50 U.S. states, territories), shipping costs (including free shipping for orders over $75), timelines (3–10 business days), and handling of shipping issues (delays, damage, lost packages). By placing an order, you acknowledge reading and understanding our Shipping Policy.
Risk of loss/damage passes to you upon delivery (confirmed by carrier tracking or signature). If you miss a delivery, the carrier leaves a notification to reschedule—failure to reschedule within 7 days may result in the order being returned to us, with a $10 return fee deducted from your refund.
8. Termination
We may terminate/suspend your access to our Store, cancel your order, or refuse future purchases if you:
- Violate these Terms (e.g., false information, unfounded payment disputes).
- Engage in fraudulent/deceptive practices (e.g., claiming a defective French-Style Shoe that was misused).
- Harass our staff (via email, phone, or in-person) or other customers.
Termination does not affect pre-existing rights/obligations (e.g., payment for delivered shoes, return obligations for defective Slippers).
9. Governing Law & Dispute Resolution
9.1 Governing Law
These Terms are governed by the laws of the State of Mississippi, USA, without regard to conflict of law principles. Disputes are resolved under Mississippi law.
9.2 Dispute Resolution
- Informal Resolution: Contact us at antoni7362726272627262625@gmail.com to resolve disputes informally before legal action. We respond within 2 business days and work in good faith to find a solution (e.g., replacing a defective Snow Boot).
- Mediation: If informal resolution fails, we recommend mediation through the Mississippi Dispute Resolution Program—voluntary, cost-effective, and faster than litigation.
- Small Claims Court: For disputes under $10,000 (e.g., a $150 pair of French-Style Shoes), file a claim in Mississippi small claims court (or your local jurisdiction).
- Arbitration: For disputes over $10,000, both parties agree to binding arbitration administered by the American Arbitration Association (AAA), following its Commercial Arbitration Rules. Arbitration takes place in Brookhaven, MS, or via virtual hearing.
You waive the right to participate in class action lawsuits or class-wide arbitration for disputes related to these Terms.
10. Amendments to Terms
We may update these Terms to reflect legal changes (e.g., consumer protection laws), business practices (new payment methods), or product offerings (new shoe styles). Updated Terms are posted on our website with a “Last Updated” date.
Your continued use of our Store or purchases after the “Last Updated” date constitutes acceptance of revised Terms. We notify you via email of significant changes (e.g., warranty modifications) at least 30 days before they take effect.
By purchasing our products or using our services, you confirm reading, understanding, and agreeing to all provisions of these Terms & Conditions.